1. Kenney’s normal business hours are 8:00 AM to 4:30 PM (Eastern Standard Time), Monday through Friday. All telephone calls and emails are returned within 24 hours during normal business hours. Return to FAQ's.
2. All Kenney products do come with instructions, but you can also visit our "How To" section. You will be able to download PDFs of many instruction sheets. If you do not find what you looking for, please contact us so we can help. Return To FAQ's.
3. We do not sell direct to consumers. Please contact us and we can assist in locating a retail store where
you can purchase the product. Return To FAQ's.
4. For parts that are missing or broken on products that you have purchased, you may contact Kenney’s Customer Service Department for replacements. However, for a full refund of the product, you should return it to the place of purchase. Return To FAQ's.